REFUND POLICY

Your purchase of Sherlockslife Software shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Android and iOS devices should be jailbroken/rooted in order to use the advanced features of Sherlockslife.

General

In case you have technical issues with the Software, which cannot be fixed by Sherlockslife Customer Support Centre, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Centre. To contact the Customer Support Centre please write to support@sherlockslife.com 

REFUND CONDITIONS

  1. Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 60 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.
  2. No refund will be issued after 60 days have elapsed since the purchase date.
  3. The claim for refund may apply only to the primary (first) Sherlockslife subscription.
  4. If you purchased additional subscription/s in another order, no refund will be issued.
  5. Your refund may be issued only once. If you buy another Sherlockslife subscription at a later time, it will not be subject to the same refund request.
  6. No refund will be issued in case a user refuses to re-install or re-link Sherlockslife Software in the event of the performed upgrade of the operating system on the target device.
  7. No refund will be issued in case the target device has lost connection with Sherlockslife subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

No refund can be issued to a user in case the reasons for a refund are completely beyond Sherlockslife control. They include, but are not limited to:

  1. a target computer is not owned by a user or a user did not received consent of a target computer owner to install the Sherlockslife Software;
  2. a user does not follow the installation guidelines received from our customer support team via email or telephone call;
  3. a user does not accept technical assistance;
  4. a user intended to use Sherlockslife software on more than one target device after purchasing one subscription plan;
  5. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  6. no access to a target device;
  7. The target device does not have an Internet connection;
  8. Sherlockslife Software was unlinked or damaged by anti-virus software or by a target device’s owner;
  9. a target computer has lost connection with Sherlockslife subscription due to the absence of Internet access, factory reset or update to the latest operating system version.
  10. The Sherlockslife Software is used against the terms of use, End user license agreement, or for any purpose which is illegal, including but not limited to, hacking, breaching the privacy of any individual, bullying, stalking or harassment. If any such event comes to our notice, we shall fully co-operate with the law enforcement agencies to the maximum extent possible. 

REFUND PROCEDURE

You are required to send your refund request to Sherlockslife Billing Department at refund@sherlockslife.com

We do not accept refund requests made via Live Chat or by telephone.

The refund decision shall be made up to three business days.